Home Refunds, Returns & Cancellation Policy

Refunds, Returns & Cancellation Policy

At Manicule, we strive to provide the highest quality personal care and wellness products. If you experience any issue with your order, we're here to help.

Cancellation Policy

Changed your mind? No worries.

You may cancel your order any time before it has been dispatched from our warehouse.

Once your order has been shipped, it enters the courier network and can no longer be cancelled.

How to Cancel

To request a cancellation, please contact our customer support team as soon as possible with your Order ID.

Email: care@trymanicule.com

If your order has not yet been dispatched, we will process your cancellation request and send you a confirmation email.

If delivery is attempted after your cancellation request has been submitted, you may simply refuse to accept the package.

Refunds for Cancelled Orders

Prepaid Orders

Once your cancellation request is approved, your refund will be initiated to your original payment method.

Refunds are generally credited within 5–10 business days, depending on your bank or payment provider.

Cash on Delivery (COD)

Since no payment has been collected, your cancellation will simply be processed without any charges.

Return Policy

Due to the hygienic nature of personal care and wellness products, we do not accept returns once products have been delivered.

However, if you receive any of the following, we'll gladly assist you with a replacement at no additional cost:

  • Wrong product received
  • Damaged product
  • Defective product
  • Expired product
  • Missing item(s) from your order

Replacement Eligibility

To qualify for a replacement:

  • The issue must be reported within 7 days of delivery.
  • The product must remain unused and in its original packaging.
  • Clear photos or videos of the product, packaging, and shipping label must be provided.
  • The product must not have been opened, used, tampered with, or altered.

Once your request has been reviewed and approved, we will dispatch a replacement as quickly as possible.

If the product is unavailable, we will issue a full refund to your original payment method.

In most cases, you will not be required to return the damaged or defective product unless specifically requested by our support team.

Exchange Policy

For hygiene and safety reasons, Manicule does not offer product exchanges.

Every product we ship is brand new and has never been handled by another customer.

If you have received a wrong, damaged, defective, expired, or incomplete order, please refer to the Return Policy above.

Delayed Delivery Policy

We work with trusted logistics partners to deliver your order as quickly as possible.

However, delivery timelines are estimates and may occasionally be affected by circumstances beyond our control, including:

  • Weather conditions
  • Courier operational delays
  • Public holidays
  • Remote or non-serviceable locations
  • Natural disasters
  • Other unforeseen events

If your order has not been delivered within 10 days after the estimated delivery date, please contact our customer support team with your Order ID.

Our team will investigate the shipment and provide an update as soon as possible.

If your prepaid order is confirmed as lost during transit, you may choose either:

  • A replacement product (subject to availability), or
  • A full refund to your original payment method.

For COD orders that cannot be delivered due to logistics issues, the order may be cancelled. If you still wish to receive the product, our support team will assist you in placing a fresh order.

Refund Policy

Where a refund is applicable, it will be processed to your original payment method after your request has been approved.

We will initiate a refund to your original source of payment as soon as your request has been confirmed. Refunds are typically reflected within 7–10 working days from the date of initiation, depending on your bank.

If you have not received your refund within 14 business days, please contact our customer support team.

Need Help?

For any questions regarding cancellations, replacements, refunds, or deliveries, please contact us.

Email: care@trymanicule.com

Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)

Important Notice

The information available on this website is provided for general educational and informational purposes only.

Manicule products are personal care and wellness products intended for everyday use. They are not intended to diagnose, treat, cure, or prevent any disease, nor should they be considered a substitute for professional medical advice.

If you are pregnant, nursing, have a medical condition, or are under medical supervision, please consult your healthcare professional before using any of our products.

As with any skincare or personal care product, we recommend performing a patch test before first use.

Individual experiences and results may vary.

For more information regarding your rights and responsibilities while using our website, please refer to our Terms & Conditions and Privacy Policy.