Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000 and the applicable rules made thereunder. It is published in accordance with applicable laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. This electronic record is generated by a computer system and does not require a physical or digital signature.

The website https://trymanicule.com (“Website”) is owned and operated by Kalmacure Private Limited, a company incorporated under the Companies Act, 2013, having its registered office at 400-A, 12 Ajit Singh House, Yusuf Sarai Commercial Complex, New Delhi 110016. Manicule is a brand owned and operated by Kalmacure Private Limited.

For the purpose of these Terms and Conditions, “Company,” “Manicule,” “we,” “us,” or “our” refers to Kalmacure Private Limited. “User,” “you,” or “your” refers to any person who accesses, browses, or uses the Website or purchases Products through it. “Products” refers to the wellness, personal-care, cosmetic, and related products displayed or sold through the Website.

Please read these Terms and Conditions carefully. By accessing or using the Website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions and all other policies published on the Website, including our Privacy Policy, Shipping Policy, Cancellation Policy, and Return and Refund Policy.

If you do not agree with these Terms and Conditions, please discontinue using the Website.

1. Eligibility

Only persons legally capable of entering into a binding contract under the Indian Contract Act, 1872 may use the Website and place orders. Persons who are considered incompetent to contract under applicable law, including minors and undischarged insolvents, are not eligible to transact independently through the Website.

A minor may access or use the Website only under the supervision of a parent or legal guardian. Any purchase made on behalf of a minor must be completed by their parent or legal guardian.

If you access the Website or place an order on behalf of a company, partnership firm, proprietorship, or another legal entity, you confirm that you are duly authorised to accept these Terms and Conditions on behalf of that entity.

The Company reserves the right to suspend or permanently restrict any User who violates these Terms and Conditions or misuses the Website.

2. Changes to These Terms

The Company reserves the right to revise or update these Terms and Conditions at any time by publishing the updated version on the Website, with or without prior notice.

Unless otherwise stated, revised Terms will become effective immediately after publication. The Terms applicable to an order will be those displayed on the Website at the time the order was placed.

Your continued use of the Website after any amendment constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically.

3. Products and Terms of Offer

The Website offers wellness, personal-care, cosmetic, and related Products for sale. Products may also include samples, promotional items, trial Products, combo packs, or Products offered free of charge with qualifying purchases.

Products purchased through the Website are intended for personal use only. You must not commercially resell, reproduce, relabel, redistribute, or otherwise commercially exploit any Product without prior written consent from the Company.

The Company reserves the right to limit the quantity of a Product that may be purchased, cancel orders suspected to have been placed for unauthorised resale, modify or discontinue any Product, change Product prices or packaging, withdraw promotional Products, and restrict the sale of Products in certain locations.

All Products displayed on the Website are subject to availability.

4. Invitation to Offer and Order Acceptance

The display of Products and prices on the Website constitutes an invitation to offer and not a binding offer for sale.

When you place an order, you make an offer to purchase the selected Products in accordance with these Terms and Conditions. An order confirmation, payment confirmation, or automated acknowledgement does not necessarily constitute acceptance of your offer.

Your order is accepted only after the Company verifies the order details, confirms Product availability, and communicates its acceptance or dispatches the Product.

The Company may reject or cancel an order due to Product unavailability, incorrect Product or pricing information, payment failure, incomplete customer information, suspected fraud, delivery restrictions, unusual order quantities, previous misuse of Cash on Delivery, or violation of these Terms and Conditions.

If the Company cancels a prepaid order, the eligible amount received by the Company will be refunded to the original payment method.

5. Product Information

The Company makes reasonable efforts to ensure that Product descriptions, ingredients, directions, photographs, colours, prices, packaging details, and other information displayed on the Website are accurate.

However, the appearance of the actual Product may vary slightly from the images displayed due to photography, lighting, screen settings, packaging updates, batch variations, or manufacturing improvements.

Product packaging, formulation, ingredients, colour, fragrance, design, or specifications may be updated from time to time in accordance with applicable requirements. Users should always read the Product label, ingredient list, directions, warnings, and other information provided with the Product before use.

The Website may occasionally contain typographical errors, pricing errors, omissions, or outdated information. The Company reserves the right to correct such errors, update the information, or cancel an affected order.

6. Wellness and Medical Disclaimer

The information available on the Website, advertisements, social media pages, packaging, blogs, customer-support channels, or other Manicule communications is provided for general informational and educational purposes only.

Such information is not intended to constitute medical advice or replace consultation, diagnosis, or treatment from a qualified healthcare professional. Unless specifically approved and stated under applicable law, our Products are not intended to diagnose, treat, cure, or prevent any disease or serious medical condition.

Individual experiences and results may vary. Customer testimonials, reviews, or statements describing personal experiences do not guarantee that another User will experience the same results.

Before using a Product, you should consult a qualified healthcare professional if you are pregnant or breastfeeding, have a pre-existing health or skin condition, have known allergies or sensitive skin, are taking medication, are receiving medical treatment, intend to use the Product for a child, or are uncertain whether the Product is suitable for you.

Every Product must be used only in accordance with the directions and warnings provided on its label or packaging. A patch test should be conducted wherever advised.

You should discontinue use and seek appropriate medical advice if you experience irritation, discomfort, an allergic reaction, or any other adverse effect.

Manicule Products are not intended for use in medical emergencies. You should not delay seeking professional medical assistance because of any information available on the Website.

7. Pricing and Taxes

All Product prices displayed on the Website are in Indian Rupees unless otherwise stated.

The prices displayed on the Website are inclusive of applicable Goods and Services Tax, unless expressly mentioned otherwise. Delivery charges, Cash on Delivery charges, convenience charges, or other applicable fees may be added and displayed during checkout.

Prices, discounts, and offers available through the Website may differ from those available through online marketplaces, offline retailers, distributors, or other sales channels.

The Company reserves the right to change prices, discounts, and offers without prior notice. However, a price change will not ordinarily affect an order that has already been accepted, except where the displayed price resulted from an obvious technical or clerical error.

8. Payments

Payments may be made using the payment options displayed during checkout. These may include credit cards, debit cards, UPI, net banking, mobile wallets, Cash on Delivery, or other supported payment methods.

Online payments are processed through independent third-party payment service providers. The Company does not directly store complete card details, UPI PINs, net-banking passwords, or other sensitive payment credentials.

You are responsible for providing accurate payment and billing information. The Company will not be responsible for a payment failure, delay, unauthorised transaction, or technical issue caused by your bank, card issuer, payment gateway, network provider, or another third-party payment service.

Cash on Delivery may not be available for every Product, order value, or delivery location. The Company may contact you to verify a Cash on Delivery order before dispatch.

9. User Account

You may be permitted to create an account on the Website. You are responsible for maintaining the confidentiality of your account credentials and restricting access to your device.

You accept responsibility for all activities performed through your account unless you have informed the Company about suspected unauthorised access.

You agree to provide accurate, complete, and current information. Your account is personal and non-transferable and must not be sold, shared, or assigned to another person.

If you believe your account has been compromised, you should immediately contact us at care@trymanicule.com

The Company may suspend or terminate an account if false information has been provided, the account is involved in fraudulent or unlawful activity, Website security has been compromised, these Terms have been violated, or suspension is required by law or a competent authority.

10. Electronic Communications

When you use the Website, place an order, contact us, or submit your information, you consent to receiving transactional communications through email, SMS, WhatsApp, telephone calls, or other available communication channels.

Transactional communications may include order confirmations, payment updates, delivery notifications, customer-support responses, refund updates, and important information relating to your order or account.

Subject to applicable law and your consent, the Company may also send promotional or marketing communications. You may opt out of marketing communications by using the unsubscribe option provided in the communication or contacting us at care@trymanicule.com

Opting out of marketing communications will not prevent the Company from sending necessary transactional or service-related messages.

11. Shipping and Delivery

Products will be delivered to the address provided during checkout. You are responsible for ensuring that the recipient’s name, complete address, PIN code, mobile number, and other delivery details are accurate.

Delivery may be completed through independent courier and logistics partners.

Estimated delivery timelines displayed on the Website are indicative and may vary depending on the delivery location, Product availability, courier operations, public holidays, weather conditions, government restrictions, or circumstances outside the Company’s reasonable control.

Orders containing multiple Products may be delivered in separate shipments. After dispatch, tracking details may be sent through email, SMS, WhatsApp, or made available on the Website.

If delivery cannot be completed because of an incorrect address, customer unavailability, refusal to accept the order, or repeated failed delivery attempts, additional shipping charges may apply if the customer requests re-dispatch.

The Company will not be liable for indirect loss arising solely from a reasonable delivery delay. Your statutory consumer rights will remain unaffected.

12. Damaged or Tampered Packages

You should inspect the outer packaging at the time of delivery. If the package appears damaged, opened, leaking, or tampered with, you should refuse delivery or clearly record its condition before opening it.

For claims involving a missing, incorrect, damaged, leaking, or defective Product, you may be required to provide your order number, clear photographs of the outer and inner packaging, photographs of the Product and shipping label, and a continuous unboxing video showing the sealed package being opened.

All such claims must be submitted within the period specified in our Return and Refund Policy.

13. Cancellations, Returns, Refunds and Replacements

All cancellations, returns, refunds, and replacements will be governed by our separate Cancellation, Return and Refund Policy, which forms part of these Terms and Conditions.

Due to hygiene, safety, and quality-control requirements, personal-care and wellness Products that have been opened, used, altered, or tampered with may not be eligible for return unless they are defective or required to be accepted under applicable law.

Nothing in these Terms limits the rights or remedies available to consumers under applicable Indian law.

14. Promotions and Discount Codes

Promotional offers, discounts, coupons, free gifts, referral benefits, and discount codes may be subject to additional conditions communicated with the relevant offer.

Unless expressly permitted, only one discount code may be used per order. Offers cannot be exchanged for cash, transferred, or combined with another offer. Promotional benefits will remain valid only for the stated period and may be restricted according to Product, account, mobile number, delivery address, order value, or geographical location.

Free gifts and promotional Products are subject to availability.

The Company reserves the right to modify, withdraw, or cancel a promotional offer if it is misused, affected by a technical error, or used contrary to its conditions.

If a Product purchased as part of a combo or promotional offer is returned, the refund may be adjusted to account for the discount or complimentary Product received, subject to our Return and Refund Policy and applicable law.

15. Permitted Use of the Website

You may access and use the Website only for lawful, personal, and non-commercial purposes.

You must not violate applicable laws, interfere with the Website’s operation or security, access systems or accounts without authorisation, introduce harmful code, overload or disrupt the Website, place fraudulent orders, impersonate another person, submit false information, copy Website content, upload unlawful or abusive material, send unsolicited communications, reverse engineer the Website, or use automated systems to extract Website data without written permission.

A violation may result in account suspension, cancellation of pending orders, restriction of Website access, or appropriate legal action.

16. Intellectual Property Rights

All rights relating to the Website and its content, including the Manicule name, logo, trademarks, trade dress, Product names, packaging, photographs, videos, text, graphics, illustrations, layout, designs, icons, software, databases, and other materials, belong to or are licensed to Kalmacure Private Limited.

Access to the Website does not grant you ownership of or a licence to use our intellectual property, except for the limited right to access the Website for personal and non-commercial purposes.

You must not copy or reproduce Website content, use Product images commercially, use the Manicule name or logo, republish or distribute our materials, create misleadingly similar branding, or remove copyright or trademark notices without prior written permission.

If you believe that any content appearing on the Website infringes your intellectual-property rights, please contact us at care@trymanicule.com with the relevant supporting information.

17. User-Generated Content

The Website may allow Users to submit reviews, ratings, photographs, videos, comments, testimonials, or other content.

By submitting content, you confirm that it is based on your genuine experience, you own it or have permission to submit it, it is accurate and not misleading, and it does not violate another person’s intellectual-property, privacy, publicity, or other legal rights. The content must not be unlawful, abusive, defamatory, obscene, discriminatory, or fraudulent.

By submitting such content, you grant Kalmacure Private Limited a non-exclusive, worldwide, royalty-free, transferable, and sublicensable right to use, reproduce, edit, publish, display, translate, and distribute the content through our Website, advertising, social media, and other promotional channels, subject to applicable law.

The Company reserves the right, but is not obligated, to review, reject, or remove User content that violates these Terms or is otherwise inappropriate.

18. Third-Party Websites and Services

The Website may contain links to or integrations with third-party websites, payment gateways, courier services, social media platforms, or other tools and services.

These third parties operate independently and may have their own terms and privacy policies. The Company does not control and is not responsible for their content, security, availability, privacy practices, or performance.

Third-party links are provided for convenience and do not necessarily constitute an endorsement. You access and use such services at your own discretion and risk.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis.

The Company does not guarantee that the Website will always be available, uninterrupted, secure, timely, or error-free. The Company also does not guarantee that all Website information will always be complete or current, that every defect will be corrected immediately, that the Website will be free from harmful components, that every Product will be suitable for every person, or that the use of a Product will produce a particular result.

No oral or written information provided by the Company will create a warranty unless expressly stated in these Terms, on the Product packaging, or as required under applicable law.

Nothing in these Terms excludes any warranty, guarantee, liability, or consumer right that cannot legally be excluded.

20. Limitation of Liability

To the maximum extent permitted by applicable law, Kalmacure Private Limited, Manicule, and their directors, employees, affiliates, agents, and service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from your use of or inability to use the Website, improper use of a Product, failure to follow Product directions or warnings, undisclosed allergies or medical conditions, reliance on general wellness information, third-party services, or events outside the Company’s reasonable control.

Where liability cannot legally be excluded, the Company’s aggregate liability relating to an order will be limited to the amount paid for the Product giving rise to the claim, subject to applicable consumer law.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, or any other liability that cannot be excluded under applicable law.

21. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Kalmacure Private Limited, Manicule, and their directors, employees, agents, affiliates, and service providers from third-party claims, liabilities, losses, damages, and reasonable expenses arising from your unlawful use of the Website, material violation of these Terms, content submitted by you, infringement of another person’s rights, or fraudulent or wilfully wrongful conduct.

This provision will continue to apply after the termination of your account or use of the Website.

22. Privacy

The collection, storage, processing, and use of your personal information are governed by our Privacy Policy, which forms part of these Terms and Conditions.

You should read the Privacy Policy carefully before using the Website or submitting your personal information.

23. Force Majeure

The Company will not be considered in default or held responsible for a delay or failure caused by circumstances beyond its reasonable control. These circumstances may include natural disasters, severe weather, fire, flood, earthquake, epidemic, war, terrorism, civil unrest, government action, strikes, transport disruption, material shortages, courier interruptions, utility failure, internet failure, cyberattacks, changes in law, or government restrictions.

The Company’s affected obligations will remain suspended for the duration of the force-majeure event.

24. Suspension and Termination

The Company may suspend or terminate your access to the Website if it reasonably believes that you have violated these Terms, engaged in fraudulent or unlawful activity, created a security or legal risk, or if termination is required by law or a competent authority.

Following termination, the Company may cancel outstanding orders where reasonably necessary. If an eligible prepaid order is cancelled, the applicable refund will be processed in accordance with our policies and applicable law.

Clauses intended by their nature to survive termination, including those concerning intellectual property, limitation of liability, indemnification, and dispute resolution, will continue to apply.

25. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of India.

The parties should first attempt to resolve any dispute through good-faith written communication. Subject to applicable consumer-protection laws, unresolved disputes relating to these Terms, the Website, or the Products will be subject to the jurisdiction of the competent courts located in Delhi.

Nothing in this clause prevents a consumer from approaching a competent consumer commission or another authority under applicable law.

If the Company and User mutually agree to arbitration, the arbitration will be conducted in accordance with the Arbitration and Conciliation Act, 1996, as amended. The seat and venue of arbitration will be Delhi, and the proceedings will be conducted in English.

26. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, that provision will be separated to the extent necessary, and the remaining provisions will remain effective.

These Terms, together with the policies referred to herein, constitute the entire agreement between you and the Company concerning your use of the Website and purchase of Products.

The Company’s failure to enforce any provision will not constitute a waiver of that provision or the right to enforce it later.

You may not assign your rights or obligations under these Terms without written consent from the Company. The Company may assign its rights and obligations as part of a merger, restructuring, business transfer, or as otherwise permitted by law.

The Website and Products are intended primarily for Users located in India. Users accessing the Website from outside India are responsible for complying with their applicable local laws.

The Company may modify, suspend, or discontinue all or part of the Website or Product distribution, subject to the completion, cancellation, or refund of existing orders in accordance with applicable law.

27. Reporting Abuse or Violations

If you become aware of misuse of the Website, infringement of intellectual-property rights, unlawful content, or a violation of these Terms, please report it to care@trymanicule.com

28. Customer Care

For questions, complaints, order assistance, or comments concerning the Website or our Products, please contact Kalmacure Private Limited at its registered office located at 400-A, 12 Ajit Singh House, Yusuf Sarai Commercial Complex, New Delhi 110016.

You may contact our customer-support team by email at care@trymanicule.com or by telephone or WhatsApp at 8349914695 during Monday-Friday (From 10:00 am to 7:00pm)

The Company’s website is https://trymanicule.com. The Company’s CIN is U47912DL2026PTC468504, and its GSTIN is 07AANCK0477B1ZM.

29. Grievance Redressal

In accordance with applicable laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology Act, 2000, complaints relating to the Website or sale of Products may be addressed to our Grievance Officer.

The Grievance Officer is Arpit Nema, Grievance Officer, Kalmacure Private Limited, having an address at 400-A, 12 Ajit Singh House, Yusuf Sarai Commercial Complex, New Delhi 110016. The Grievance Officer may be contacted by email at care@trymanicule.com or by telephone at 8349914695.

A consumer complaint will be acknowledged within 48 hours of receipt and will be addressed within one month in accordance with applicable law.

By accessing the Website or ordering Products through it, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Last Updated: AUG 2026