Shipping Policy
At Manicule, we are committed to delivering your wellness essentials safely and efficiently. We partner with trusted courier services across India to ensure your order reaches your doorstep as quickly as possible.
Order Confirmation & Tracking
Once your order is successfully placed, you will receive an order confirmation via your registered email address or mobile number.
As soon as your order is shipped, we will send you a tracking link so you can monitor its journey in real time. You can also track your order anytime through the Track Order section on our website.
Shipping Charges
Shipping charges (if applicable) will be clearly displayed during checkout before you complete your purchase.
We may offer Free Shipping on orders above a specified order value. Any such offer will be displayed on our website and at checkout.
Cash on Delivery (COD)
Cash on Delivery (COD) is available for eligible pin codes across India.
A nominal COD handling fee may apply and will be displayed during checkout before payment.
If COD is unavailable for your location, you can complete your purchase using our secure prepaid payment options, including UPI, Credit/Debit Cards, Net Banking, and Wallets.
Order Processing & Dispatch
Orders are typically processed and dispatched within 1–3 business days after successful order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Estimated Delivery Timeline
After dispatch, most orders are delivered within 3–7 business days, depending on your location and courier availability.
Delivery timelines are estimates and may vary due to factors beyond our control, including:
- Weather conditions
- Public holidays
- Natural calamities
- Courier operational delays
- Remote or non-serviceable locations
- Other unforeseen circumstances
While we work with reliable logistics partners, occasional delays may occur.
Split Shipments
If your order contains multiple products, they may be shipped separately based on product availability or warehouse location.
In such cases, you will receive separate tracking details for each shipment.
International Shipping
Currently, Manicule ships only within India.
We look forward to expanding internationally in the future.
For international shipping inquiries, please contact us at care@trymanicule.com.
Failed Delivery Attempts
If the delivery partner is unable to deliver your order due to an incorrect address, customer unavailability, or failure to respond after multiple attempts, the shipment may be returned to us.
If your order is returned because delivery could not be completed after multiple attempts, our support team will assist you with reshipping or cancellation, depending on the situation.
Delayed Deliveries
If your order has not been delivered within 10 days after the estimated delivery date, please contact our customer support team with your order number.
Our team will investigate the shipment with the courier partner and provide an update as soon as possible.
If a prepaid order is confirmed as lost in transit, you may choose between:
- A replacement product (subject to availability) or,
- A full refund to your original payment method.
For COD orders that cannot be delivered due to logistics issues, the order may be cancelled. If you still wish to receive the product, our support team will help you place a new order.
Refunds for Lost or Undelivered Orders
Once your refund request has been approved, the refund will be initiated to your original payment method.
Refunds are generally reflected within 5–10 business days, depending on your bank or payment provider.
If you have not received your refund after 14 business days, please contact our customer support team for assistance.
Need Assistance?
For any questions regarding shipping or delivery, please contact us:
Email: care@trymanicule.com
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (IST)
We are always happy to help.